Please note that due to a restricted staff rota, we are not currently despatching goods on Wednesdays.
Due to the current strain on the courier network, deliveries may take slightly longer than normal.
We offer FREE next day courier delivery on dry goods orders over £50.00 in value, up to 20 Kg in weight, to mainland England, Wales and Scotland (excluding Highlands).
For orders below £50.00 in value, the postage and packing charges detailed below will apply.
The delivery cost for your order can be displayed by selecting your county when you view and update your shopping basket, so you will have the opportunity to see the estimated delivery cost before you progress with the order.
Livestock delivery is covered by a separate set of terms and conditions, available as a pdf here or can be supplied by email.
For mainland areas, our standard despatch is by next day courier, so you will receive your order quickly, via a fully trackable service.
|Orders weighing:||Will be charged:|
|small items up to 1 Kg||£4.95|
|over 1 Kg and up to 5 Kg*||£6.50|
|over 5 Kg and up to 20 Kg*||£7.99|
|Heavy items 20-30 Kg*||£9.99|
Please note there is no standard Saturday or Sunday delivery, so items despatched for “next day” delivery on Friday will normally arrive on Monday. Please note that deliveries will also be affected by courier non-working days such as Bank Holidays.
*Certain items may require additional packaging due to their size or shape, which may also affect the price band for postage and packing - the correct cost will be shown during the order process.
Royal Mail Delivery
For the Scottish Highlands, Northern Ireland and any non-mainland areas, we will despatch smaller orders First Class by Royal Mail Recorded Delivery, which covers 99.9% of UK addresses.
|Orders weighing:||Will be charged:|
|small items up to 1 Kg||£3.55|
|small items up to 2 Kg||£5.50|
|small-med items up to 5 Kg||£15.99|
First Class postage will normally arrive 1-2 days after dispatch, but if you require GUARANTEED next day delivery, please contact us for a quote for Special Delivery.
Orders placed before 12 noon will normally be despatched the same day. Orders placed after this time will be despatched by the next available despatch day (please note that this excludes Saturday and Sunday).
An email will be sent when your order is despatched, so please check the email address you supplied with your order. Note that these emails sometimes get stopped by spam/junk filters (this is especially likely with free web-based email such as Hotmail, Yahoo, etc), so remember to check your junk mail folder too!
All deliveries will require a signature on receipt, so please ensure someone will be present to receive the delivery. Items delivered by Royal Mail will normally be taken to your local delivery office
or post office in the event of non-delivery, and a card left to inform you of the missed delivery. In the event of non-delivery by our courier, a card will be left and the package returned to the local depot. A second delivery attempt will normally be made the following day. If the second delivery is unsuccessful, the package will normally be held at the local depot for a short time before being returned to us.
Please note that any further delivery attempts will incur extra cost.
In the event that your order would incur additional postage costs (e.g. the weight exceeds 30 Kg), we will contact you before processing the order to inform you of the increased cost. Please note that many couriers operate a cubic or volume conversion weight, where bulky items are subject to a conversion factor based on volume. In some cases this may mean that the converted weight of an item is more than the actual weight.
All items listed on the website will normally be held in stock. However, occasional shortages may occur due to sudden high demand or when manufacturers or distributors are short on stock. In the rare event of a listed item being out of stock, we will contact you immediately to offer you the option of choosing an alternative, cancelling the order/item, or placing the item on backorder.
Large, heavy or fragile items
Please note that certain heavy, bulky or fragile items (e.g. preformed ponds and glass tanks) cannot be sent via courier. The items affected are noted on the relevant product page. These items are only available by collection from our shop, or delivery with our own truck, to which a mileage charge applies.
This is calculated at £1.20 per mile for the one-way distance from our store in Pinxton, Notts (NG16 6LH) to your location. Please note that this cost covers fuel and running costs plus the driver's time. The driver can assist you in getting items into your property,
but if you are unable to assist with this for bulky items where two or more persons are needed, please ensure you have help available on the delivery day. It may be possible for us to arrange to send an additional one or two persons with the driver by prior agreement, this is charged at 50% of the delivery price agreed, for each additional person, and is subject to staff availability.
Please contact us for more details or a quote.