General

All prices include VAT where applicable. All prices are in Pounds Sterling (£ or GBP).

Returning Goods

If you need to return goods to us for any reason, you must contact us first for a returns authorisation number. Goods received without a returns number or where we cannot easily identify the sender will be treated as abandoned to us.

Your Right to Cancel

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel an order and return the goods to us, subject to the following conditions:

1. we must be informed in writing of the cancellation within 7  days of receipt of the goods.
2. the goods must be unused, in original “as new” condition and in the original packaging.
3. the cost of returning the item to us is the responsibility of the customer.
4. we can only refund the cost of the goods themselves; postal costs incurred by us to deliver the item cannot be refunded (this applies even if the item originally qualified for free delivery, as this cost is still incurred by us).

Where goods are returned to us under these conditions, we will issue a refund as soon as possible, and in any case within 30 days.

Please note that certain types of goods cannot be returned under these regulations. This includes any items subject to copyright laws (such as books, magazines, DVDs) and any item supplied custom-made or to customer specifications.

Faulty Items

Items returned as faulty will be repaired, replaced or refunded as appropriate. In the case of certain electrical goods such as pumps/filters, some manufacturers may require us to submit the goods for inspection of any suspected fault. We will inform you as soon as possible if this is the case.

Damaged Items

Items found to be damaged on delivery must be reported to us within 24 hours. Please check your order as soon as possible and inform us of any damages. Damaged items will need to be returned to us before a replacement can be dispatched.

Delivery

Delivery is by First Class Royal Mail Recorded Delivery, or courier delivery for heavier items. All deliveries will require a signature. Please see the Delivery page for full details.

Guarantee

All guarantees are on a return-to-base basis. Goods purchased are guaranteed for a period of at least one year - longer guarantees may apply where stated. This guarantee does not apply to perishable goods (e.g. fish foods).
This does not affect your statutory rights.

Out of Stock Items

We keep a very large inventory of stock. In the unlikely event of a listed item being out of stock, we will contact you immediately, offering you the choice of an alternative, a refund, or a realistic assessment of when the item will be in stock and ready for dispatch. We will not simply take your money and keep you waiting.

Online Payment

We accept most debit / credit cards:

Please note that we do not currently accept American Express cards.

Security and Privacy -

All credit card transactions are secured by Secure Socket Layer (SSL) encryption. When you check-out or view your order information, everything you type and all the information you see is encrypted.

SSL Certificate Authority

WEEE Regulations -

Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)