Update: 23rd July 2020
Please note that from Friday 24th July, you will need to wear a mask or face covering of some sort to enter our store, in line with the latest Government policy.
Update: 26th June 2020
We are pleased to announce that we will be re-opening most of our store for customers to enter, from Monday 29th June, with social-distancing measures in place in line with Government guidelines.
We will be operating in a way which is as secure as possible to keep both our customers and our staff members safe, so please read the guidelines below carefully before visiting.
In order to facilitate our reopening, we will be putting the following measures into place:
- We are limiting the number of customers on site at any one time in line with the Government's guidance on social distancing. We are also asking that no more than 2 members of the same household shop together,
which means no children unless it is one child and one adult. We realise this may be inconvenient for some, but with the layout of our store we cannot safely accommodate large family groups in the current circumstances,
so we are grateful for our customers' understanding during this time.
- We will be providing hand sanitiser at the entrance area, so please use this before entering if you don't have your own.
- We would appreciate customers wearing face masks when visiting the shop if possible.
- We have created separate entrances and exits to our shop, so that it's easier to keep a safe distance from other shoppers. The usual entry to the shop will be an exit only, and entry will be via our front gates,
where the queue will be split depending on whether you want dry goods only or wish to visit our livestock areas. Our staff will help to manage queues.
- We have placed signage throughout the premises to ensure customers keep two metres apart when queuing into or through the shop and reminding customers of the two-metre social distancing rule while you are in store
(please note that even if this requirement is relaxed by the government, we will be keeping it in place in the enclosed areas of our store for the time being).
- One-way systems are in place in our livestock areas. Once we have the maximum number of customers in each area of the shop, it will become a one-in one-out system.
- A member of staff will ask you which area of the store you wish to visit and accompany you to that area as soon as there is space to do so.
- The upstairs area of the shop will remain closed for the time being, except for accompanied visits to our tank showroom area, available by request.
- Please note that there are no toilet facilities available for use onsite.
- We will operate with just one till open in the main shop.
- We are encouraging our customers to shop in a cashless and contactless way where possible to prevent unnecessary contact.
- Although we love dogs at Wharf and are usually happy for well-behaved dogs to be brought in, unfortunately in the current circumstances it is not practical in the enclosed indoor spaces.
- We will remain closed on Sundays for the time being. Our other opening times will remain as normal (9am — 5.30pm), and any changes to these will be published on our website and social media.
- We understand that the above measures are not ideal and may cause queueing at busy times, so we appreciate your understanding that these measures are necessary to minimise risk to you, our customers,
and also to our staff, some of whom have vulnerable family members in their household.
Update: 12th May 2020
Following the slightly confusing announcements from government this week, we would like to confirm that we are still operating a restricted service with a trade-counter type setup at the
front of the store, but the shop is not open for browsing. This is safer both for our customers, and our staff and their families. We expect this system to stay in place for the time being, and we are
currently working towards re-opening for browsing by the end of June.
26th March 2020
We hope you are all safe and well in these very difficult times.
Following the Government announcement on Monday 23rd March that "all non-essential shops must close", we would like to update you all on the situation.
As a pet shop, we are on the list of shops which can remain open, so that we can supply the essentials for keeping your pets healthy, like food, medications and essential items of equipment.
However, we need to do this in a responsible way. For this reason our livestock areas will be closed to browsing, but you will still be able to visit us to collect essentials from the dry goods area of the shop, including reptile foods.
We are now operating a temporary counter at the front of the shop, where we will ask you what you need and fetch it for you.
We are taking extra precautions including a regular cleaning schedule throughout the day, targeting all high-contact areas, as well as following the sensible government advice such as extra hand-washing, etc.
We will only be open 5 days per week, and will be CLOSED on Wednesday and Sunday from 25th March until further notice.
We will have a much reduced number of staff onsite during this time, who will have to devote much of their time to feeding and maintaining our livestock, so please bear with us if we are a little slower to answer emails and
social media enquiries, we will try to get back to you as quickly as possible.
We are no longer performing water tests at this time.
If you do visit our premises, please observe the social-distancing space of 2m (6.5ft) to help protect yourself and others.
For those who cannot visit the store at this time, we do have a large number (over 2,000 items) of our dry goods available via the website. If you wish to order dry goods items which are not on the website, then the best way to contact us is by email
or Facebook initially so that we can sort the order details before taking payment.
Unfortunately we cannot ship livestock currently, as the courier has temporarily suspended all livestock deliveries due to strain on the courier network.
Thank you and stay healthy!