Terms of service

All prices include VAT where applicable. All prices are in Pounds Sterling (£ or GBP).

Your Right to Cancel

Under the new Consumer Contracts Regulations, you have the right to cancel an order and return the goods to us, subject to the following conditions:

1. we must be informed in writing of the cancellation within 14 calendar days from the day following the date of receipt of the goods.
2. the goods must be unused, in original “as new” condition and in the original packaging.
3. the cost of returning the item(s) to us is the responsibility of the customer.

Where goods are returned to us under these conditions, we will issue a refund as soon as possible, and in any case within 14 days.

Please note that certain types of goods cannot be returned under these regulations. This includes any items subject to copyright laws (such as books, magazines, DVDs), perishable goods, and any item supplied custom-made or to customer specifications.

Returning Goods

If you need to return goods to us for any reason, please contact us first. Goods received without a copy of the invoice, or where we cannot easily identify the sender or the reason for return, will be treated as abandoned to us.

Faulty Items

Items returned as faulty will be repaired, replaced or refunded as appropriate. In the case of certain electrical goods such as pumps/filters, some manufacturers may require us to submit the goods for inspection of any suspected fault. We will inform you as soon as possible if this is the case.

Damaged Items

Items found to be damaged on delivery must be reported to us within 24 hours. Please check your order as soon as possible and inform us of any damages. Damaged items will need to be returned to us before a replacement can be despatched.

Guarantee

All guarantees are on a return-to-base basis. Goods purchased are guaranteed for a period of at least one year - longer guarantees may apply where stated. This guarantee does not apply to perishable goods (e.g. fish foods).
This does not affect your statutory rights.

Out of Stock Items

We keep a very large inventory of stock. In the unlikely event of a listed item being out of stock, we will contact you immediately, offering you the choice of an alternative, a refund, or a realistic assessment of when the item will be in stock and ready for dispatch. We will not simply take your money and keep you waiting.

Product Images

Wherever possible, an image of the product is displayed alongside the product description. Please note that due to changes to the specification by the manufacturer, etc, the image shown may have minor differences, such as colour or packaging differences, to the product supplied, and all images are therefore included for illustration purposes only. Please contact us if you have any concerns regarding exact specifications or appearance.